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rogue traders

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National Consumer Week – dementia sufferer’s ‘free’ burglar alarm

An elderly dementia sufferer pressured into paying £7,000 on a 15-year contract for a ‘free’ burglar alarm has got her money back, thanks to consumer champions at Surrey County Council Trading Standards. Nesta Hollis, 77, from Esher, Surrey, was recovering from two strokes when she became one of the hundreds of thousands of people a … Continue reading

Rapid action team saves victims £1.25 million

A crack team of consumer champions has stopped conmen ripping off unsuspecting victims to the tune of £1.25 million since it was formed. In the last financial year alone, Surrey County Council Trading Standard’s rapid action team (RAT) prevented victims handing over almost £120,000 to rogue traders. The team is on standby to provide a … Continue reading

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