General, Supporting our vulnerable adults

Council publishes review of adult social care services

Three new advice centres run by and for disabled people, extra support at home for patients leaving hospital and a small army of dementia advisers are highlighted in a review of Surrey County Council’s services for vulnerable people.

They are set out in a report published by the council looking at the services provided for older people and those with mental and physical disabilities over the past year.

The review replaces the Care Quality Commission’s performance assessment of adult social services. Surrey was judged to be ‘performing well’ in the Care Quality Commission’s last assessment in 2010.


Surrey County Council’s Cabinet Member for Adult Social Care and Health Michael Gosling said: “We’re determined to be open and up front and it’s only right that we report back to people who use our services and taxpayers on our performance.

“It is apparent that since we were judged to be performing well a few years ago that we have continued to make real progress, despite the increasing pressure on our services from an ageing population and a reducing government grant.

“Everyone can rightly be proud of their efforts, whether they are our dedicated and hard-working staff, people who we support, carers or organisations we work with, to ensure people get the right support to help them life their lives as they wish.

“However, there is always more we can do and our determination to make further progress remains as great as ever. For example, we’ve launched a drive to give people telecare devices to help them stay at home longer and we’re developing plans for social workers to join GP surgeries.”

What the report says:

  • Hubs in Epsom, Redhill and Woking opened to promote disabled people’s independence by giving them advice and support
  • Specialist hospital services – called ‘virtual wards’ – were taken into people’s own homes.
  • A small army of experts was deployed to visit people at home to spot the early signs of dementia and arm them with information about the condition.
  • The number of people receiving personal budgets to organise their own care and support doubled to 6,000.
  • Nearly 400 people with a learning disability were helped to find a paid job.
  • More people should get telecare equipment to help them stay in their own homes.
  • Councils and voluntary groups should do more work together to help people stay in their communities.
  • Social care staff and GPs can forge closer links to offer more information to people, whether or not the council provides their care.

Background information:

  • The full report, covering the year to this April, can be found by following this link.
  • More than £330 million a year is spent by the council on adult social care.
  • The authority provides care to nearly 30,000 people.


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