SSE urged to contact potential mis-selling victims

Following today’s Energy and Climate Change Committee in which SSE deputy chief executive Alistair Phillips-Davies promised to compensate customers if they were mis-sold energy as far back as 2008, Steve Playle from Surrey County Council Trading Standards said:

“SSE should now write to all customers signed up on the doorstep from September 2008 to make them aware they could be entitled to compensation. The Ofgem investigation and SSE’s own sale guarantee only deals with events after October 2009, so I’m pleased Mr Phillip-Davies committed to compensate customers if they fell victim to miss-selling before then.

“But SSE needs to take action now to ensure this group of customers aren’t forgotten. It needs to contact them directly and tell people they may be out of pocket if they were tricked into switching to a worse energy tariff by SSE salespeople. Anything less than this simply isn’t good enough.”

Under questioning today from the parliamentary committee, Mr Phillips-Davies said that 23,000 customers could have been affected by mis-selling and that the average compensation pay out was between £65 and £70. He added this would add up to about £1.5 million.

In 2011, Surrey County Council Trading Standards made history when it won a landmark prosecution against SSE for using misleading doorstep sales tricks to get people to switch energy supplier. This changed the way the industry does business and led to energy suppliers ending the dubious practice of doorstep selling.

This was followed by an Ofgem investigation which resulted in SSE being fined £10.5 million for ‘prolonged and extensive mis-selling’.

You can watch the Energy and Climate Change Committee here.


Media requiring more informaction can contact Surrey County Council senior media relations officer James Oxley on 0208 541 7259 or at


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