Corporate, General, Improving our roads, Supporting our vulnerable adults, Surrey County Council, Surrey Fire and Rescue Service

Flooding update

152157379Surrey firefighters are continuing to help the county’s flood-hit communities as part of the response to adverse weather in the region.

The fire and rescue service currently have a number of High Volume Pumping (HVP) units in the Lower Thames area of Surrey. The intention is to help communities to begin recovering from the flooding and prevent the situation from worsening. We have tried to keep any disruption to local residents to a minimum and have been able to keep roads open.

As river levels drop it will become easier to remove water. We are constantly monitoring locations for the units to make sure they are as affective as they can be and we will remove them when they are no longer needed. But we envisage them being in place for the majority of the coming week. There are two pumping units in Staines Road, Staines and three in the Chertsey Bridge/Abbey Chase area.

Crews have rescued more than 1,100 people from homes near the Thames over the past six days with the help of other agencies.

Teams from Surrey Fire and Rescue Service, Surrey Police, the Environment Agency, the military and local borough councils have been working together to respond to flooding relating to nine severe warnings in place from the Berkshire border to Walton-on-Thames.

More than 51,000 sandbags have been distributed by agencies across the county with many more due to follow. To contact your local authority for sandbags, call Elmbridge Borough Council on 01372 474474, Spelthorne Borough Council on 01784 451499 and Runnymede Borough Council on 01932 838383.

With current forecasts predicting Thames water levels will remain high into next week, emergency services, local councils and the military continue to help those most at risk.

A rest centre set up to help residents affected by flooding is at Woodham & New Haw Centre, Amis Avenue, New Haw KT15 3ET (Runnymede). The centre can be contacted on 01932 355707.

The county council is continuing to check that vulnerable people are safe and residents are being urged to check on any neighbours they think may need help.

A number of people have come forward over recent days offering to volunteer their help. Anyone wishing to volunteer is asked to go to their local district or borough council, while anyone offering the services of their 4×4 vehicle are asked to email

Drivers are being urged to park in designated parking spaces as abandoned or badly-parked vehicles are causing delays to the flood response operation, including blocking access.

If you are in danger and have an emergency, dial 999. If you need non-emergency advice, contact your borough council’s helpline or the Environment Agency’s hotline.

Residents and motorists are being urged to remain vigilant and keep updated on flood alerts and weather warnings and to use caution when out and about.

In particular, motorists are urged not to drive into flood water. The water hides dips in the road, or the road may even have been washed away. The car may stall or the driver lose control.

Advice on what to do after flooding can be found on the Environment Agency and Public Health England websites. Residents whose insurance policies cover flooding should contact their insurers at the earliest possible opportunity.

Public Health England is advising people across the country that it is sensible to wash hands thoroughly with soap and water after coming into contact with floodwater, and seek GP advice or call the NHS helpline on 111 if they feel ill.

Residents can find out the latest on river flooding and the weather by visiting the Environment Agency and Met Office websites.

To contact the Environment Agency’s floodline, call 08459 881188. To report a power cut, contact UK Power Networks on 0800 783 8866 or SSE.

Water supply problems can be reported to Thames Water, Sutton and East Surrey, Affinity Water and Southern Water.

Drivers and residents can keep updated on general safety tips via the county council’s website and on local travel updates via the Surrey Travel Twitter feed and BBC website.

The county council has also been helping out with clearing roads and removing fallen trees – teams were called out to deal with more than 200 incidents on Friday night and Saturday morning – and further updates, including road closures, can be found on the highways section of Surrey’s website.


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