New on-demand bus service launches in Leatherhead

A digital demand responsive rural bus service that users can book via an app, online or by telephone, launches this week in West Leatherhead.

Known as connect, the aim of the service is to increase accessibility and choice for bus travel in the more remote areas of Queen Elizabeth Foundation, Woodlands Road, Randalls Road (including the Farthings Estate), Dorin Court and Springfield Business Park where there are currently limited services

The service allows a user or a group to request a mini-bus for a specific journey of their choice, to elsewhere in Leatherhead, Monday to Friday between 0745 and 1800hrs. Journeys are bookable up to seven days in advance, up to 30 minutes in advance of travel.  Passengers will receive email confirmation of their journey 30 minutes before they travel and then another reminder 10 minutes before the bus arrives. The mini-bus is fully accessible for all and can be booked as follows:

  • Online:
  • Via the app: “Surrey connect” – available from Google Play (Android) or the App Store (iPhone)
  • Telephone: 0300 123 7749

Matt Furniss, Cabinet Member for Transport and Infrastructure said, “I am delighted that we are now able to offer this convenient, doorstep service for residents in West Leatherhead. This will help people who may be isolated due to their out of town location or have had to traditionally be heavily car dependent.

“This connect demand responsive transport service is open to everyone in the service area and could enable people of all ages to reach GP surgeries, attend hospital appointments, access further education and training or go shopping.

“We plan to expand this service to all other parts of Mole Valley in April 2022 using electric minibuses.”

Mole Valley District Council’s Cabinet Member for Community, Caroline Salmon said, “Mole Valley Life provides a crucial community transport service for older or vulnerable residents who are unable to use public transport. Now through the connect service we are pleased to extend our friendly, reliable and high quality transport services to all residents in the pilot area.”

The Department of Transport approved Surrey’s bid for £660, 000 to improve bus travel in Mole Valleyas part of the DfT’s Rural Mobility Fund. More information about the connect service is available here: Our on demand bus service – Surrey County Council (



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