Improving our roads, Transport

Mobile service for Surrey buses a success

New technology has proved a success in helping to make rushing for a bus in Surrey a thing of the past.

More than 1,000 passengers a month are using Surrey County Council’s mobile phone web service to check bus times.*

Latest figures for this year show the service has been used an average of 1,038 times a month.

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In addition, the number of people checking bus times this way is climbing with 1,173 getting information in April this year, up from 895 in January 2011.

The service lets travellers check how long a bus is away from a stop and find a selection of bus times.

People without mobile internet access can find out how many minutes the next three bus services are away by text by sending a unique bus stop code to 84268. Within seconds a text will be received with information on how long they have to wait.

They received nearly 600 text messages detailing bus times in the three months to this August after the real-time information service was launched and the aim is to push that figure up to 1,000 a month as more passengers become aware it is available.

Ian Lake, Surrey County Council’s Cabinet Member for Transport, said: “This is yet another example of the county council embracing new technology for the benefit of residents.

“We aim to make it as convenient as possible for people to use Surrey’s buses and we’re pleased our mobile phone services are making life easier for passengers. By using your mobile phone, you can receive the information anywhere, whether it be walking to the bus stop or even in bed if you’ve overslept.”


Notes to editors

* Both services are run in association with Traveline.

Texts cost 25p each on most mobile networks. Those getting information by text can do so from anywhere as long as they have the unique bus stop code, which can be found at

The internet service is available at Normal internet browsing charges apply.

All Surrey timetables are available at by clicking on roads and transport followed by buses and trains.

The real-time travel service giving details of the next bus arriving covers nearly 4,000 stops in Surrey.

If someone is waiting for a bus not able to transmit real-time information, they will receive scheduled timetable information. Each bus stop’s unique code can be found at


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