Corporate, General

Council wins excellence award

Surrey County Council Chief Executive David McNulty (right) with assessor Gary Baker in the shared services office. Click image to download

Surrey County Council has been recognised for its excellence in customer services for the second year running.

The authority’s shared services centre – which provides support for HR, finance and purchasing – has been handed the government’s Customer Service Excellence standard.

Chief Executive David McNulty received the award, which recognises the efforts of staff to deliver first-class services, at a ceremony at County Hall.

The standard tests areas that are a priority for customers, including timeliness, professionalism and staff attitude. The pass mark for certification is 80 per cent. The shared services centre achieved 100 per cent.


Surrey County Council Chief Executive David McNulty said: “Our staff work their socks off all year round to provide the best support possible and getting this excellent rating once again is reward for their fantastic efforts.”

Assessor Gary Baker said the county council had a “commitment to customer service excellence”. He added: “The commitment was found from senior management levels through to operation and front-line staff.”

Further information:

Last month Surrey was crowned council of the year at the Improvement and Efficiency Awards for its programme of Public Value Reviews (PVR), which unearthed nearly £280 million of savings and improved services.


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