Surrey County Council’s shared services team has been named the best in Europe by a major industry body. The county council team was praised by the The Shared Services & Outsourcing Network (SSON) for putting the customer at the heart of its service, driving cost savings and increasing efficiency and customer satisfaction. The team was … Continue reading
A senior manager responsible for overseeing multi-million-pound savings since joining Surrey County Council has been appointed to a joint role with a neighbouring authority. Since arriving at Surrey County Council in 2010, Laura Langstaff has supported services to deliver £70 million of savings over the last three years in her role as deputy of the … Continue reading
Merging administrative services is putting two county councils on track to save up to £500,000 a year. Surrey and East Sussex have pooled their payroll, pensions and accounts functions to reduce overheads and streamline management systems while also agreeing to share Surrey’s data centre. The initiative comes after the two councils joined forces to strike … Continue reading
Surrey County Council’s Simon Pollock has participated in a debate organised by the Guardian about councils sharing services to save money. Surrey’s head of shared services highlighted a joint purchasing operation with East Sussex County Council and the work of the South East 7, a partnership of the region’s seven largest local authorities.
Surrey County Council has been recognised for its excellence in customer services for the second year running. The authority’s shared services centre – which provides support for HR, finance and purchasing – has been handed the government’s Customer Service Excellence standard. Chief Executive David McNulty received the award, which recognises the efforts of staff to … Continue reading
Plans to share more services with East Sussex County Council to boost buying power and make savings have been unveiled in a new Cabinet report. Surrey County Council has revealed it is finalising a proposal to join forces with the East Sussex authority to merge payroll and accounts functions. They are also set to do … Continue reading