Three of six worst train operators for customer satisfaction serve Surrey

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Following today’s news that a survey by watchdog Transport Focus found three of the six worst train operators for customer satisfaction nationally serve Surrey, county council Cabinet Member for Environment and Planning Mike Goodman said:

“These ratings show why Crossrail 2 is essential for the economy and commuters. Not only will the planned railway reduce overcrowding, it will boost the economy in Surrey, London and way beyond.

“They also underline why we must do everything possible to ensure Surrey’s businesses and passengers reap the maximum benefit from the plans for Transport for London to run commuter lines from the capital.

“That is because with only Londoners contributing more income tax to the Exchequer than Surrey residents there’s an obvious logic for the whole country in seeing our economies continue to go from strength to strength.”

The three rail companies serving Surrey among those with the lowest ratings for overall satisfaction were Thameslink (73%), Southern (78%) and South West Trains (81%).

Redhill and Merstham stations are on Thameslink routes while trains operated by Southern and South West serve many places across Surrey.

A study for the county council found that there could be a case for extending the proposed Crossrail 2 line to Dorking and adding a route serving stations to Woking.

Plans for TfL to take control of London services from rail companies were announced last week.


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